Help

Welcome to the TNT Help Center, where you can find answers to frequently asked questions and other important resources. To explore, please select from the menu below.

Why am I being asked to sign in?
Through an arrangement with participating television service providers, we're making live streams of the network and full episodes of some of your favorite TNT shows and movies available for online and mobile viewing. These services are only for subscribers of these providers, so we need you to verify your subscription by signing in with the username and password associated with your television service provider.

What do I get for signing in?
By signing in, you'll unlock live East and West streams of the TNT television network and next-day availability of many TNT series, along with access to our entire library of on-demand full episodes and movies.

How do I sign in?
Use the User Name and Password associated with your TV Provider account. If you don't know your User Name and Password or don't have one, or have trouble with the sign-in, contact your TV Provider.

Who is my TV provider?
The cable, satellite or telecommunications company that you pay a monthly subscription fee to in order to receive our television network. Examples are Xfinity, DIRECTV, and Cox.

What if I can't find my provider in the sign-in list?
Access to this service is only available to customers of participating TV Providers who also subscribe to the particular Turner television network. Please check back soon to see if your TV Provider has been added.

What if my TV provider and internet provider aren't the same? Which do I use to sign in?
Sign in with the User Name and Password associated with your TV Provider.

What if I don't have a TV provider?
Access to this service is only available to customers of participating TV Providers who also subscribe to the particular Turner television network.

Is my sign-in information secure?
Your TV Provider Sign-in is secured by your TV Provider. You will be redirected to your TV Provider's sign-in page to verify your account. Your TV Provider's privacy policy covers your account information and all interactions with your television service provider. We do not collect and have no access to your TV Provider account information.

What if I forgot my username and/or password?
Please contact your television service provider. Again, we have no access to your sign-in information for your TV Provider and cannot retrieve lost information.

Will I have to sign in each time I watch the live simulcast or on-demand episodes and movies?
No, you will not have to sign in each time. Once you are successfully verified by your television service provider, your login should be valid for a few weeks. If for some reason your verification lapses, you may need to sign in again.

How do I watch?
Choose your TV Provider and then sign in with your TV Provider User Name and Password to access the available content.

Can I pay to watch?
Access to this content is available as part of your paid TV Provider package that includes a subscription to the particular Turner television network you want to access. There is no other payment required.

Can I watch outside my home country?
Access to the service is only available in the home country of customers of participating TV Providers who also subscribe to the particular Turner television network.

What content is available?
The content available may be different among Turner's networks and will consist of on-demand content in the form of full-length episodes from our network, and when available, an Internet simulcast of the particular network.

Can I purchase these shows on a pay-per-view basis?
These shows are not available on a pay-per-view basis through this service.

Do I have to pay to watch the live internet simulcast of a particular turner network if it is available?
Access to the live Internet simulcast of a Turner television network when available is offered to you as part of your paid TV Provider package that includes a subscription to the particular television network.

What time zones are offered for the live internet simulcasts of Turner television networks?
The time zones offered by each Turner television network that makes live Internet simulcasting available will vary, you should check the web site of the applicable network for specific information.

Is the same content available online as on demand on my set-top box?
Not necessarily, sometimes the content is different. Please check the listings.

Will the content available through the live simulcast be identical to the content on the linear networks?
Yes, with minimal blackouts as applicable.

Will the content feature closed captioning?
Yes, closed captioning (CC) is available online and through the apps.

Does this site have parental controls?
No, we do not offer Parental Controls at this time.

What are the recommended system requirements for web view?

  • An Adobe Flash Player with version 10.1 or higher (see if you have the latest version at www.adobe.com)
  • An Internet connection of 3.0Mbps or greater within the U.S.
  • For Windows: An Intel Pentium 4 3GHz processor (or equivalent) with 128MB RAM/64MB of VRAM or greater.
  • For Mac: An Intel Core Duo 1.83GHz or faster processor, 256MB of RAM/64MB of VRAM or greater

Which browsers can I use for viewing on a computer?
You can access this service using the following browsers:
For Windows:

  • Internet Explorer 9 or greater
  • Mozilla Firefox 4 or greater
  • Google Chrome

For Mac:
  • Safari 9 or greater
  • Mozilla Firefox 4 or greater
  • Google Chrome

Do I need to disable my antivirus software, any firewalls or popup blockers to use this service?
No, you do not need to disable your antivirus software. If you have installed a firewall at home, simply accept the request from your firewall asking if it is OK to access this service. To make this service an exception to your computer's firewall, go to your Internet provider's Help section and follow the instructions. For firewalls at work, contact your company's Information Technology department. You will not need to disable any popup blockers to watch video on Turner's sites.

Do I need to be connected to the Internet?
Yes, to watch the live web simulcast on TNT and tbs websites, you need to be connected to the Internet using a high-speed Internet service.

How can I access this service on my smartphone and tablet?
To watch the live stream and full episodes on-demand, downloading the Watch TNT mobile applications from the App Store or Google Play.

Can I use the Watch TNT app offline?
No, a network connection is required.

What type of mobile connection do I need?
For best results, use a strong wi-fi connection. A slow Internet connection affects the video quality and overall performance.

You may use a Wi-Fi connection or a cellular 4G connection. Data charges may apply in accordance with your data plan.

What if I have a strong 4G connection, but the stream is slow?
You may be experiencing data throttling, where your wireless service provider slows down the rate in which data can be pushed to your smartphone or tablet. This can impact the quality of your video stream. Please alert your provider.

What devices can I use for this service?


Smartphones:

  • iPhone 4 or greater
  • iPad 2 or greater
  • Android Smartphones

Tablets

  • iPad 2 and up (Retina)
  • iPad 1, and 2 (or iPadMini) (Non-Retina)
  • Nook Color
  • Kindle Fire
  • Nexus 7

Connected Devices

  • AppleTV
  • Chromecast

Which browsers and operating systems can I use for mobile and connected devices?

Mobile Web Browsers:

  • iOS Native Browser: Safari
  • Android Native Browser
  • Opera Mini for Android
  • Google Chrome (iOS 5.0 or greater and Android 4.0 or greater)

Operating Systems:

  • Android Smartphones 2.3 or greater
  • Android Tablets 4 or greater
  • iOS 6.x or greater

Can I fast-forward, rewind and pause shows on this service?
You can use the video controls provided as part of this service to manage your viewing experience if you are watching the live Internet simulcast of a Turner network, you will only be able to pause.

How long does it take to access a show?
Once you make a selection you should be watching in moments. The exact time depends on your connection speed.

What if I'm having trouble getting video to play on my computer?
Please verify that you have the most recent version of the Adobe Flash Player installed. If not, go to www.adobe.com and install the latest version of the player.

What if I'm having trouble getting video to play on my mobile device?
Please verify the strength of your mobile data connection or try connecting directly to the Internet via wi-fi.

When I try to watch video, it keeps skipping. Why is this happening?
If video content is skipping while playing, make sure the speed of your Internet connection is at least 3Mbps. Activities such as downloading and browsing in the background can disrupt live video. To get the best experience, be sure to check that the web browser loading this site or the mobile app is the only application running. In addition, slower computer may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for this service.

WWhen I try to watch, the volume is too low. How do I fix this problem?
If you are having trouble with the volume on a video, try the following steps:

  • Check the volume control in the video player to verify that it's not on the lowest setting.
  • Make sure your computer/mobile device's volume is not muted or too low.
  • Verify you have the most recent version of the Adobe Flash Player installed on your computer. If not, go to www.adobe.com to install the latest version of the player. If on a mobile device, check the minimum mobile system specs to be certain your mobile device supports this service.
  • If you are trying to watch with headphones or external speakers, make sure the audio/headphone cables on your computer or mobile device are connected.

How do I get help accessing the content on this service?

We strive to make our service accessible to all individuals, including those with vision or other disabilities. If you are having difficulty viewing the content of this service, please contact us at Accessibility@turner.com. To enable us to respond in a manner most helpful to your, please indicate the nature of your accessibility problem, the Web address (URL link) or other location of the material to which you need access, and your full contact information, including email address.

How do I get help on closed captioning?
For specific inquiries regarding closed captioning on programming accessed via this service, please contact:
Kathleen Rodriguez, Corporate Legal Manager
Turner Inc
1050 Techwood Drive, NW
Atlanta, GA 30318-5604
Tel: 404-827-3111
Fax: 404-878-4640
IPClosedCaptioning@turner.com

For captioning inquiries regarding any programming delivered via television, or inquiries regarding video described programming, please contact your TV Provider.

How do I enable closed captioning if I access the programming through my desktop web browser directly on the network's site?
To access closed captioning for online video programming available through this site, please mouse over the video while it is playing. If you see a button labeled "CC", click it. If a pop-up menu appears, select the "English" option. To turn closed captioning off, click the "CC" button. If a pop-up menu appears, select "CC Off".

How do I enable closed captioning if I access the programming on an application?
Use the video control button labeled "CC". Tap the "CC" button to turn closed captions on and tap the "CC" button again to turn closed captions off.

Why aren't there captions in a program I accessed through this service?
Certain types of video programming available on this service, such as content that is online-only and has never appeared on TV in the US with closed captioning, advance promotional video clips, and video clips from third party sources, are not required to be captioned by the United States Federal Communications Commission's rules regarding IP closed captioning. Turner (as the owner of this network) is actively working to expand closed captioning of its online video programming, including full compliance with all relevant and applicable laws, including the United States Federal Communications Commission's rules regarding IP closed captioning. More information about the FCC's online closed captioning requirements and timelines, including for video clips, can be found here and here.

Visit our Support Center if you have general questions about TNT or our shows, or wish to contact us.

TNT Support Center

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